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portuguese-travel-sales-consultant
Job Description: Sr. Travel Sales Consultant (Portuguese Language Expert)
Company Description:
SNVA Group is a 16+ years old diverse company with investments in sectors including IT & ITES, Financial Services, Travel, Fashion, Education, Media, Retail, and E-Commerce. The company aims to maximize its business value by investing in innovative businesses led by talented entrepreneurs, exploring new revenue streams, and executing strategic regional expansion.
KEY RESPONSIBILITIES:
- Interacting with Portuguese-speaking passengers via calls, assisting them with flight reservations and travel-related queries.
- Following up with existing Portuguese-speaking customers to ensure excellent service and encourage loyalty.
- Experience in handling brand/website calls, organic/generic inquiries, destination-specific questions, and PPC campaign calls in Portuguese.
- Achieving sales targets through effective lead conversion, generating MCO or Mark up.
- Managing sales leads and calls, offering the best flight deals industry-wide, all in Portuguese.
- Knowledge of GDS systems (such as Amadeus) is essential, with the ability to process bookings and communicate fluently in Portuguese.
REQUIRED SKILLS:
- Excellent communication and interpersonal skills, fluent in Portuguese.
- Minimum of 1 year of experience in the international travel industry, with specific experience in the Portuguese-speaking markets preferred.
- Enthusiastic, motivated, and target-oriented with a desire to excel.
- Flexibility to work in a 24/7/365 environment, including shifts, weekends, and holidays.
- Prior experience working with Portuguese-speaking customers or in a multilingual setting is a plus.